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3 Steps to De-escalating with Customers
HOW TO HANDLE AN IRATE CUSTOMER! (Tips for Dealing with Irate or Angry Customers!)
Dealing with Angry Customers - Abusive Language
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Mastering Crisis & Conflict: Ellis Amdur On De-Escalation, Martial Arts, & The Psychology Of Anger
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How to Diffuse a Difficult Situation - in Just Five Words
Calming & De-escalation Strategies
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Mock Call #19: Handling an Irate Customer with Billing Issues | Reassurance and Empathy (TELCO)
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MOCK CALL PRACTICE: Handling An Irate Customer (SAMPLE DSAT CALL) | Interactive Session 6