Disappointed Customers - Problem Solving
How to give great customer service: The L.A.S.T. method
Handling Customer Complaints: Defusing Frustration
How to Handle Customer Complaints Like a Pro
8 Customer Serivce Skills Every Employee Should Know
5 Steps to Fix Any Problem at Work | Anne Morriss | TED
How to Deal with Difficult People | Jay Johnson | TEDxLivoniaCCLibrary
Who has the WORST Customer Service?
Transform Customer Experience: From Fixing to Innovating
Good Customer Service - Let Customers Know You Appreciate Them.
Customer Service - SNL
Making Complaints
Positive Scripting Examples for Call Center: Customer Service
16 Secrets Call Center Employees Won’t Tell You
13 tips how to improve your customer support
10 Things You Should NEVER Say in Customer Service
How to Handle Difficult Employees | Turn the Unproductive into the Productive
How to start changing an unhealthy work environment | Glenn D. Rolfsen | TEDxOslo
How miscommunication happens (and how to avoid it) - Katherine Hampsten
Customer Service Skills - Video Training Course | John Academy