Once I got into the SNE I updated the name and the IP address for the device but didn’t point it to the server. You will not be able to point it to the server if it is not directly connected to a network that has access to the server. The SNE will ask for the login information to the server and will give you an error if it can’t see it.
A Johnson Controls SNE is set as its default to be a site director and must be demoted by pairing it with a server if it isn’t used as one. It MUST be able to see the site director in order to pair it where it will populate on your network tree.
Once you get the device configured with the name and IP address that is in your SCT database connect the SNE to your network. Once the device is on a network capable of seeing the server, try downloading it through your network. If you still cannot load the device from your laptop, try downloading the database from your server instead. https://systemcontroltech.net/2022/01/08/how-to-replace-a-johnson-controls-nae-with-an-sne/