The UK's much-loved John Lewis department store is a bellwether for Middle England. Its partnership model means the store is owned by its staff. But can this kind of 'caring capitalism' survive in a world of ruthless online retail?
01:43 - Challenges for John Lewis
03:38 - A radical model of partnership
06:56 - Stores boom
10:38 - Profits warning
13:12 - Stores closed
16:42 - 'Never knowingly undersold'
18:41 - Funding crisis
22:50 - Battle with Marks & Spencer
28:20 - Can the Partnership survive?